Order Processing & Pickup Timeline
Order Processing Time
At Throw & Fire, we work closely with trusted ceramic supply vendors to ensure you receive fresh, high-quality clay, tools, and glazes.
Because not all products are stocked on-site at all times, most orders require a processing lead time of 5–7 business days before they are ready for pickup or shipment.
Business days do not include weekends or holidays.
Local Pickup Orders
Customers selecting Local Pickup at checkout should note:
- Orders are not immediately available after purchase
- Please do not come to the store until you receive a pickup notification
- You will receive an email when your order is ready for pickup at our Chandler location
Arriving before receiving a pickup confirmation may result in delays, as your order may still be in processing.
Shipping Orders
Shipping orders follow the same 5–7 business day processing window prior to shipment.
Once your order has shipped, you will receive a confirmation email with tracking information.
Time-Sensitive Orders
If you have a time-sensitive order (school programs, kiln schedules, or upcoming projects), we recommend contacting us before placing your order so we can help set expectations or confirm availability.
📧 Contact Us
📞 Phone: 480-559-8019
Questions About Your Order?
For questions regarding order status, pickup timing, or fulfillment, please reach out and our team will be happy to assist.
