THROW & FIRE – FAQs

Welcome to the Throw & Fire FAQ hub — your quick guide to everything clay, glaze, tools, ordering, pickup, delivery, and school supply support. Whether you’re a home potter, a classroom teacher, or a full studio, this page gathers our most common questions in one easy place so you can find answers fast. If you need help beyond what’s listed here, we’re always happy to assist — just reach out anytime.

General Questions

What is Throw & Fire?

Throw & Fire is Arizona’s clay supply destination — offering quality clay, glazes, tools, and studio essentials for hobbyists, home potters, schools, and professional studios. We’re locally owned and sister-run with Burst of Butterflies Creative Studios.

Do you have a physical store?

Not yet! We currently have a warehouse with appointment only pickup. Delivery and shipping options are also available depending on your order.

Do you offer wholesale or school pricing?

Yes! We supply clay and materials to schools, art programs, and studios across Arizona with special bulk pricing. Contact us to get set up.

Ordering & Payment

How do I place an order?

Simply add items to your cart and check out online. If you need help choosing the right clay or glaze, feel free to contact us.

What forms of payment do you accept?

We accept all major credit/debit cards, PayPal, and school purchase orders (POs).

Can I change or cancel an order after it’s placed?

If your order hasn’t been packed yet, we’ll do our best to help. Contact us as soon as possible.

Shipping, Local Delivery & Pickup

Do you offer shipping?

Yes! Non-clay items ship nationwide. Clay ships locally within Arizona and regionally depending on weight and destination.

Do you offer local delivery?

Yes. We hand-deliver across the East Valley for schools and larger orders. Delivery options will appear at checkout based on your ZIP code and what’s in your cart.

Can I pick up my order?

Yes! Free local pickup is available by appointment at:
Throw And Fire – Chandler
137 N Arizona Ave, Chandler AZ 85225
You’ll receive an email when your order is ready.

Clay & Materials

What types of clay do you carry?

We carry multiple clay bodies including Chocolate, Ironstone, Cashmere, White Stoneware, Red Stoneware, and more. Each clay’s product page includes firing range and specific characteristics.

Do you stock Laguna, Amaco, Aardvark, or other major brands?

We currently distribute clay through New Mexico Clay and stock multiple popular brands of tools, glazes, and materials. More brands coming soon.

How should I store my clay?

Keep clay wrapped tightly in plastic bags or buckets. Store in a cool environment to maintain moisture.

Glazes

What cone do your glazes fire to?

We have a variety of glazes designed for lowfire, mid-fire and high fire applications. Always check the product page for cone information.

Can I mix brands of glaze?

Yes, but always test first! Even within the same cone range, different brands may interact uniquely.

Do you offer sample sizes?

Some glazes come in 2oz or 4oz sizes. We are expanding our sample size options

Tools & Equipment

What tools do you recommend for beginners?

Our Beginner Tool Kit includes a rib, needle tool, sponge, trimming tool, wire cutter, and wooden knife — everything a new potter needs.

Do you carry slab mats, bats, ribs, and specialty tools?

Yes! Our catalog includes a growing selection and we continue to add high-demand items.

Schools & Studios

Do you supply clay and materials for schools?

Yes! We supply clay and materials to Arizona schools and art programs, and we’re actively expanding our school partnerships. Email us to get pricing and delivery details.

Can schools order using a PO?

Yes — we accept purchase orders.

Do you offer standing/recurring deliveries to schools?

We do! Ideal for keeping classrooms stocked without last-minute shortages.

Order Issues

What if something arrives damaged?

Take photos as soon as you open the package and contact us. We’ll make it right.

What if an item is missing?

Let us know — sometimes clay and glazes ship separately.

I received the wrong item — what should I do?

Email us and we’ll fix the error right away.

Returns & Exchanges

What is your return policy?

Unused, unopened items may be returned within 14 days. Clay and glaze cannot be returned once opened.

Do you charge restocking fees?

For large or special orders, a restocking fee may apply.

Technical Questions

What cone should I fire the clays to?

Each clay type lists its firing range on the product page. Most are mid-range (cone 5/6). Always verify before firing.

Do you offer technical support?

Yes! We can help with clay selection, glaze troubleshooting, kiln questions, and general ceramic guidance.

Still Need Help?

Use the contact form on our website or call 480.559.8019 — we’re happy to help!